eWorld.UI - Matt Hawley

Ramblings of Matt

Xdrive.com - Terrible

October 9, 2004 16:50 by matthaw

<rant>

Well, I've been attempting to use Xdrive.com's service the past week for online backup of my databases, however their service just plain sucks. I'm sure it works great if you upload files manually, but they have a new "feature" that allows you to automatically backup your files to their server. Well, for the past week, IT HASN'T WORKED! I had a long conversation with support through email, what did they say - "try our latest software being released today, it should solve your problem." Well, hmm, actually it made it worse, in fact my scheduled backups NEVER ran at that point, at least before they were almost all getting uploaded...but not now!

So, after 3 emails just recently sending my log files and them saying "recreate your jobs", I've given up hope. Their support is terrible, and gave me no reason or solution to the problems I was having. I realize I was still in their trial period, but hell, they already charged me $9.95 for my first month (I sure as hell better be getting that back!) so I should get the same support as everyone else.

Err! I'm so pissed at them, and will be looking at alternative solutions that will work for my needs. Note, I didn't link to them, because I didn't even want to give them a popularity boost through Google.

So, if any of Xdrive.com's staff is reading this, you should fix your problems and have a hell of a lot better support staff. Get your support guys able to answer problems rather than just asking to see the logs then saying "I showed the logs to the engineers." Lastly, don't ANYONE use their service, I wasn't even happy when I used their desktop software on my main machine to upload some other stuff - it just plain sucks.

</rant>



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Comments

October 11. 2004 01:27

Well, there's always a Gmail drive (http://www.viksoe.dk/code/gmail.htm">http://www.viksoe.dk/code/gmail.htm)...

Richard Tallent

October 29. 2004 08:55

I 100% agree with you.  Xdrive really sucks.  It's hard to believe that they try to charge people more than $100 year for this serivce.  My problems with Xdrive included:



*  SLOW upload

*  Their software crashed my computer frequently

*  Does not deliver on the features that they promise



I would also advise everyone to stay away from Xdrive.  If you absolutely need something like this, you can sign up for an account with them and immediately cancel.  If you do that, you'll get to keep 50MB of online space in case you really need to store a file online.

http://

November 8. 2004 02:41

I tried these guys for a couple of weeks too and was very disappointed. I bought an external hard drive instead. After uploading 8 GB the long way, I wouldn't trust them with my credit card with an open account; cancel it.



Yeah, I'll try that Gmail drive thing and see if I can figure out. At the very least, I'll upload stuff manually to my Gmail.



It's too bad Xdrive costs so much and is so incompetent. If I spend a day uploading a few folders, why have did only ten-percent of them end up at the website? I did this many times and I knew better than to ask for help. Most online businesses don't undestand the word "support", and there just in it for the press. Xdrive and HellaciousRiders -- so-called 500 MB email attachments, and 100 GB of online space. lol -- can go do hell. And so can Yahoo! Briefcase. Time to adjust the pricing, fellas.

Aaron

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